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Application Support Analyst job in Edinburgh

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Company Name:  CGI
Location:  Edinburgh
Country:  United Kingdom
Job Type:  Permanent
Application Support Analyst

Position Description
CGI's Application Support team based in Edinburgh requires additional Second Line Application Analysts.

This is an excellent opportunity to gain experience of working within an Applications Management team, with exposure to clients, activities and technologies. Necessary training and knowledge transfer will be provided along with an opportunity to work with our experienced Application Support and Development Analysts.

The Role

Reporting into a Second Line Team Lead and Service Provision Manager the role will include:

Functional user support across a range of clients and applications systems;

Running agreed business processes / jobs on behalf of clients;

Proactive system monitoring / checking with follow-through on remedial actions;

Fast turnaround of simpler / repeat AM incidents with support from our third line teams;

Internal and External Client communications;

Working within SLA parameters;

Responding to and acting on client issues/requests and recognition of client priorities;

Occasional working at evenings or weekends as necessary;

Interest in taking forward a career specialising in Applications Management;

The ideal candidate should have the following skills:
***Essential Skills Required***

A technical degree with relevant work experience,

extensive technical, analytical or service desk work experience, or

Good customer facing skills - the ability to talk to business users and understand their issues will be key;

A flexible, proactive, "can do" attitude - willing and able to own issues through to a timely conclusion or hand-over to another party;

SC Clearance - or ability to be SC cleared;

Experience in at least one of the following areas

* Biztalk
* Sharepoint
* Northgate iWorld
* ERP Platforms
* PL/SQL scripting

*** Desirable Skills Required***

Remedy or similar IT Service Management tools

Experience of common technologies and tools (MS Access, Oracle ERP, Business Objects, Unix);

Networking (security & configuration), XML etc. Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Industry:  IT
Start Date:  ASAP
Salary:  £30000 - £40000 per annum + benefits
Salary and Benefits:  benefits
Salary From:  30000
Salary To:  40000
Job Ref:  J1216-0572
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