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Payments & Cash Management - Customer Support & Implementation Officer job in London

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Company Name:  Societe Generale
Location:  London
Country:  United Kingdom
Job Type:  Permanent

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.


Description of the Business Line or Department 

The payments and cash management team delivers and supports transactional banking products and services that are provided to our corporate customers which includes:

• bank accounts including current, escrow and trustee accounts available in both GBP, EUR, USD and more than 20 other currencies
• execution and settlement of domestic and international payment orders and collection services
• secure electronic channels for the exchange of balance and transaction information and payment orders
• financing arrangements where we provide intraday and overnight facilities
• domestic and international inter-company cash pooling and invoice netting
• cheque and cash deposit and withdrawal facilities including open credit arrangements

Cash Management includes all of the processes companies use to improve their treasury management. It allows companies to have better control of their financial and cash flows and to improve their information gathering. In a group of companies, cash management can be used to manage risks such as liquidity risk. It is also used to control interest and exchange rates which may affect the company.

Therefore for a corporate customer cash management means ‘The effective planning, monitoring and management of liquid and/or near liquid resources.’ And the role of the Payments and Cash Management team is to provide them with the products and services they need so that wherever they are located in the world they have access to the information they require in order to be able to do this.


Summary of the key purposes of the role 

Part of the Global Transaction Banking business line, the Customer Support and Implementation Officers are customer-facing roles within the Payments and Cash Management department. They are key to the delivery and support of the transactional banking products and services offered by Payments and Cash Management, which is achieved by adhering to these objectives:


• Deliver a quality service by ensuring that all tasks are completed accurately and correctly first time, every time.
• Demonstrate clear and effective communication by providing customers with relevant information and comprehensive answers to their enquiries.
• Researching and developing product knowledge in order to provide appropriate support and guidance on our products, services and UK and EEA domestic payments schemes.


The expectation is that by complying with these objectives then our customers will be provided with the highest standard of customer support and service available.


Summary of responsibilities 

• Assisting front office with sales activity
• Supporting customer on-boarding, account opening and closure
• Implementation and support of both domestic and international Cash Management products and services
• Providing accurate and comprehensive answers to customer enquiries
• Administration of customer data
• Management of customer billing and invoicing
• Processing of sterling and international cheques
• Liaising with back office teams to ensure both timely and correct execution of customer payment orders

Level of autonomy and authority

The job holder is expected to organise and prioritise their own work and ensure that all tasks and queries allocated to them are completed accurately, correctly and within the timeframe allowed.

When interacting with the customer, it is expected that the person will adequately research, analyse and understand the issue in order to propose and deliver an appropriate solution to the problem that they have been presented with.

With regards to interactions with colleagues, it is expected that the person will display an attitude and approach based on open and honest communication so that they seek to actively participate in discussions with other team members and be supportive of the development of the Customer Support team.


• Understanding the regulatory regime that applies to the provision of Payments Services
• Operational knowledge of UK and SEPA payment and collection schemes
• Knowledge of Swift messages (MT 101, 103, 202 & 202 COV) and cross border settlement methods (cover/serial)
• Clear and effective communication skills
• A flexible attitude and adaptable approach
• Able to work autonomously and use initiative where appropriate
• Organised and able to prioritise work appropriately
• Analytical skills
• Able to work effectively as part of a team


Work Experience

• Experience in transactional banking ideally with a UK branch or bank



• Educated to degree level



• Fluent written and spoken English
• French is desirable but not essential
• Other foreign language skills would be advantageous


If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

Industry:  Banking
Salary and Benefits:  Competitive
Job Ref:  170000OB
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