Payments & Cash Management - Customer Support & Implementation Officer job in London
|Company Name:|| Societe Generale|
People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.
Description of the Business Line or Department
Summary of the key purposes of the role
Part of the Global Transaction Banking business line, the Customer Support and Implementation Officers are customer-facing roles within the Payments and Cash Management department. They are key to the delivery and support of the transactional banking products and services offered by Payments and Cash Management, which is achieved by adhering to these objectives:
• Deliver a quality service by ensuring that all tasks are completed accurately and correctly first time, every time.
The expectation is that by complying with these objectives then our customers will be provided with the highest standard of customer support and service available.
Summary of responsibilities
When interacting with the customer, it is expected that the person will adequately research, analyse and understand the issue in order to propose and deliver an appropriate solution to the problem that they have been presented with.
With regards to interactions with colleagues, it is expected that the person will display an attitude and approach based on open and honest communication so that they seek to actively participate in discussions with other team members and be supportive of the development of the Customer Support team.
• Experience in transactional banking ideally with a UK branch or bank
• Educated to degree level
• Fluent written and spoken English
If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.
|Salary and Benefits:||Competitive|