Technical Support Consultant job in London
|Company Name:|| Worldpay|
Technical Support Consultant
Why is our Technical Support Team the next step for you?
We are committed to be the world's most progressive and reliable payments partner, sharing insights and helping customers prosper. We are passionate about payments, our customers and colleagues. We are resilient and courageous in our thinking and actions. We are supportive and care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way.
How will you add value on a day-today basis?
You will provide an exceptional standard of Technical support to our customers and colleagues relating to Worldpay Gateways supported by Worldpay UK. You will be responsible for providing 1st and 2nd line technical support to our customers including handling technically complex incidents. As the role holder you will provide expert technical advice and support to Gateway e-commerce customers and prospects. Advice provided will include in-depth integration instructions for the Gateways and advice as to the best methods of integration to meet the customer's requirements, all aspects of customisation available on the platforms, advice on shopping carts and how they can be used and integrated with Worldpay systems.
What will make you the ideal candidate?
You will have excellent communication skills, organisational skills and telephone manner as well as the ability to work in a fast-paced business environment.
You will be familiar with the following:
• Working within a customer facing technical team or environment
• Client / server principals ideally with knowledge of web server and application technologies
• Desktop and mobile browser knowledge
• Ideally at least 1 programming PHP / .NET / Ruby / Java
• Windows, OSX and/or Linux operating systems
We would also consider fresh graduates with computing related degree.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.