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Business and process analyst job in London

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Company Name:  Lloyds
Location:  London
Country:  United Kingdom
Job Type:  Temporary
Business and Process Analyst - Contract role

One Lime Street,


Lloyd's will be setting-up a new European insurance company to be located in Brussels, with the intent be able to write risks from all 27 European Union and three European Economic Area states after the United Kingdom has left the EU, providing our customers and partners continued access to the innovative solutions of the Lloyd's market.

Data is one of the strategic forces underpinning Lloyd's 2025 vision and will be an essential part of the value proposition for Lloyd's European insurance corporation. This requires a capability to source, organise and present data to experts and users in a way that resonates with their business strategy. It is pivotal to Lloyd's that we are able to provide the market and customers with an effective solution that means business can carry on without interruption when the UK leaves the EU.

About Us

Lloyd's is the world's specialist insurance and reinsurance market.

With expertise earned over centuries, Lloyd's is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd's market develops the essential, complex and critical insurance needed to underwrite human progress.

Backed by diverse global capital and excellent financial ratings, Lloyd's works with a global network to grow the insured world--building resilience for businesses and local communities and strengthening economic growth around the world.

The Role

To provide business analysis expertise in the delivery of projects and programmes supporting Corporation wide priorities. This could include the design, development and /or implementation on new enhanced services, tools, technology, standards and applications.

What Will You Do?

  • Business Analysis
    • Provide business with effective support and advice/expertise in relation to technological and operational changes to be used / implemented.
    • Requirements gathering: To be responsible for the definition and documentation of business requirements, acceptance criteria and design of systems and processes as appropriate
    • Process mapping: analysing and documenting 'as is' and 'to be' processes and obtaining stakeholder/business owner sign off and ownership
    • Project support: Develop the implementation approach for any market wide or Corporation wide system/ process/ data/work practice changes including a training approach, UAT approach, communication approach, and roll out including any pilot requirements, workshops etc.
    • Facilitate and document workshops designed to gather business requirements/data requirements and map as is and to be processes. To include development and production of use case scenarios etc.
    • To gain consensus to documented business requirements from the Market and Corporation, leading to preparation of functional/ technical specifications.
    • Define benefits and impacts on all parties of process changes by carrying out cost benefit analysis and consultation work.

  • Process Improvement, Process Design and Value Stream Development
    • Analysing processes and making recommendations to resolve business problems
    • Working with stakeholders to identify and define opportunities to gain benefit (supported by the Process Improvement Manager in the case of senior stakeholders where appropriate)
    • Proposing and delivering change initiatives to deliver benefit and service improvements
    • Delivering process improvement projects end to end from the definition of scope through to conclusion using methodologies such as DMAIC, DMADV etc.
    • Preparing and delivering presentations/communications to employees, stakeholders, and the senior management team as required with guidance from the Process Improvement Manager.
    • Facilitating in the production of process definitions and flows in conjunction with the business.
    • Assisting stakeholders in the construction of suitable communication material throughout the life cycle of each project as guided by the Process Improvement Manager where appropriate.
    • Establishing and enhancing processes and quality management systems to monitor process efficiency and effectiveness
    • Acting as a proficient technical point of reference for Lloyd's in the appropriate use of process improvement methodologies and tools.
  • Stakeholder Management
    • Ensure effective stakeholder management and engagement
    • Maintaining a significant understanding of high level processes and procedures internally

  • What You'll Need

    • Technical expertise regarding data models, database design development
    • Strong knowledge and experience of reporting tools (SAP Business Objects, Microsoft Excel), databases (SQL)
    • Enhanced analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
    • Adept at queries, report writing and presenting findings
    • Ability to creating a product model through by user story mapping
    • Ability in defining business requirements and functional tests
    • Enhanced presentation, interpersonal and communication skills with the ability to relay information clearly and concisely in both written and verbal communications
    • Ability to work in a matrix management environment
    • Demonstrable financial, quantitative and analytical skills with a good degree of numeracy
    • Demonstrable influencing skills with the ability to influence change in a positive manner
    • Proven experience in a process improvement and design environment
    • Demonstrable experience in business analysis and process improvement
    • Evidence of good degree of independent judgment for decision making and problem solving
    • Highly numerate
    • Knowledge of the London Insurance Market Business Processes
    • Experience in the delivery, application and driving of the process methodology and standardisation initiatives such as DMADV, DMAIC, GB/YB & Kaizen
    • Black Belt Certified with Lean Six Sigma experience

    As the successful candidate, you can expect to be rewarded with a competitive salary, an enviable range of benefits.

    To apply, please visit

    At Lloyd's we believe that innovation comes from having an inclusive culture of equality and diversity. We use ClearTalents to discover how we might help you feel welcomed, supported and able to do as well as you can when applying to work for us, including identifying any reasonable adjustments that we may need to make. Should you feel that you require reasonable adjustments during your application process we request that you please follow this link to create a ClearTalents user profile:

    Please note you will still need to complete you application through our career page in order to be considered for this role
    Job Ref:  1017694
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