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Senior Specialist, Client Services Prime Custody job in London

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Company Name:  BNY Mellon
Location:  London
Country:  United Kingdom
Team Overview:

These are new roles that within AIS Prime Custody Client services, based in London and will provide a single point of contact to Hedge funds and Alternative managers to leverage the full suite of Custody services.

This team will cover Tier 1 and Tier 2 clients, working closely with AIS Relationship management to resolve complex client queries, operational and technical issues. Key responsibilities will include:

• Implementing a regular service review and client visit program to maintain service standards and identify new custody requirements

• Ensuring day to day activity runs smoothly and be the primary contact point for queries relating to failing trades, income posting and corporate action notifications

• Mitigate risk by monitoring overdraft balances in order to take appropriate action with clients and management, and liaising with internal and external counterparties to minimise settlement risk

• Take responsibility for invoice setup and Accounts receivable management, work with clients to document accounts for tax purposes and liaise with the centres of excellence to ensure account setups are up to date

• participate in key projects particularly pertaining to UK regulatory regime and manage any communication to clients relating to Bank network developments

• Partner with other LOBs including Depository, Investor Relations, Fund administration and Markets group to ensure services are cohesive, providing Custody expertise where required

• Liaise with clients and internal resources to implement trade and reporting connectivity, ensure STP rates are high and quickly react to an service interruptions

• Support Business development initiatives as Custody SME and ensure client onboarding projects are executed to a high standard


Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Applies advanced problem solving skills, judgement, and extensive experience to analyse information.
Uses masterful communication skills to deliver high quality service to a specialized client base.
Provides key individuals at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies; leverages an expert understanding of broader BNY Mellon services and offerings. Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
Resolves the most complex or non-routine client issues or inquires, as needed. Leads resolution of issues escalated by more junior team members.
Uses extensive knowledge of client issues and needs to lead business development efforts.
Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
Leads internal activities and initiatives designed to improve the client experience.
Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.
Supports multiple, complex client accounts.


  • Requirements:

    • College Degree preferred

    • 6+ years' experience within the Financial Services including at least 2 years' experience in Investor/ Transfer Agency Services, and dealing with large and institutional clients.

    • Knowledge of Alternative Investment Services and hedge funds.

    • Demonstrated experience as a successful manager.

    • 8+ years' experience in financial services

    • 4+ years' experience in Investor/Transfer Agency Services, and dealing with large institutional clients including at least 2+ years' experience in Alternative Investment Services and with hedge fund clients preferred.

    • Demonstrated experience as a successful manager of managers preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Customer/Client Service
Internal Jobcode: 70102
Organization: AIS-HR06325
Requisition Number: 1711004
Industry:  Financial Services
Job Ref:  1711004-en-us
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