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Senior Specialist, Client Services Prime Custody job in London

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Company Name:  BNY Mellon
Location:  London
Country:  United Kingdom
Team Overview:

These are new roles that within AIS Prime Custody Client services, based in London and will provide a single point of contact to Hedge funds and Alternative managers to leverage the full suite of Custody services.

This team will cover Tier 1 and Tier 2 clients, working closely with AIS Relationship management to resolve complex client queries, operational and technical issues. Key responsibilities will include:

• Implementing a regular service review and client visit program to maintain service standards and identify new custody requirements

• Ensuring day to day activity runs smoothly and be the primary contact point for queries relating to failing trades, income posting and corporate action notifications

• Mitigate risk by monitoring overdraft balances in order to take appropriate action with clients and management, and liaising with internal and external counterparties to minimise settlement risk

• Take responsibility for invoice setup and Accounts receivable management, work with clients to document accounts for tax purposes and liaise with the centres of excellence to ensure account setups are up to date

• participate in key projects particularly pertaining to UK regulatory regime and manage any communication to clients relating to Bank network developments

• Partner with other LOBs including Depository, Investor Relations, Fund administration and Markets group to ensure services are cohesive, providing Custody expertise where required

• Liaise with clients and internal resources to implement trade and reporting connectivity, ensure STP rates are high and quickly react to an service interruptions

• Support Business development initiatives as Custody SME and ensure client onboarding projects are executed to a high standard

Responsible for the day to day management of one or two teams with more significant business import which provide investor services (transfer agency) to a set of hedge fund clients.

• This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.

• This function is also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.

• Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation, transactions, performance and statement reporting.

• Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.

• The incumbent will be a leader and motivator and should promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group.

• Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation.

• May assist in process improvement for the function. The nature and number of client relationships as well as the number of assigned personnel may change due to organisational growth.

• Position requires good knowledge and understanding of the alternatives industry, the business and service needs of industry participants, and an understanding of the global service delivery models with specific reference to hedge fund investor services (transfer agency).

• Understanding of the regulatory framework for the alternatives business is critical, in particular a detailed knowledge of all Anti Money Laundering Legislation and Compliance procedures.

• Familiarity with all fund prospectuses for each fund within group is necessary.

• Manage, coach and develop team members, ensuring all staff are performing in line with competency standards and development potential is being identified and promoted.

• Set the development schedule to ensure that AIS is keeping pace with market developments and competitor product service offerings.

• Employ various innovative strategies to support client service and service delivery for Investor Services.

• Take a leadership role in identifying and resolving client service and service delivery issues for clients, Senior Leadership team members and Relationship Managers.

• Support the retention and growth of existing revenue streams, and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company's core values.

• Must have ability to conduct his/herself with integrity and a desire for excellence at all times with a clear sense of personal responsibility.

• Need to demonstrate that they can treat all colleagues, internal & external, with respect & to proactively create an environment of teamwork.

• Must have excellent judgment.

• Direct client contact and nature of work impacts revenue retention and growth, and poor performance can result in significant expense.

• The role will require engagement with a broad cross section of the AIS business and the broader BNYM organization.

• External engagement with clients & prospects in support of AIS service delivery.

• Must foster an environment of teamwork and collaboration across all areas of the business and with shared services partners.


  • Requirements:

    • College Degree preferred

    • 6+ years' experience within the Financial Services including at least 2 years' experience in Investor/ Transfer Agency Services, and dealing with large and institutional clients.

    • Knowledge of Alternative Investment Services and hedge funds.

    • Demonstrated experience as a successful manager.

    • 8+ years' experience in financial services

    • 4+ years' experience in Investor/Transfer Agency Services, and dealing with large institutional clients including at least 2+ years' experience in Alternative Investment Services and with hedge fund clients preferred.

    • Demonstrated experience as a successful manager of managers preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Customer/Client Service
Internal Jobcode: 70102
Organization: AIS-HR06325
Requisition Number: 1711004
Industry:  Financial Services
Job Ref:  1711004-en-us
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