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Senior Customer Support Engineer (Bilingual German/English) job in Cambridge

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Company Name:  Bromium
Location:  Cambridge
Country:  United Kingdom
Job Type:  Permanent

Location: Cambridge, UK (Office) or London, UK (Remote & Office) or Germany (Remote)

Bromium are looking for a bilingual, client focussed Senior Customer Support Engineer to join their UK based Customer Support team.  Their Customer Support team are committed to providing excellent technical support for Bromium customers and partners.  You will have the opportunity to learn new skills from your co-workers as well as draw upon your own existing information technology experience in order resolve customer technical questions thoroughly and in a timely manner.

You will collaborate with various teams to roll out product upgrades, patches and help troubleshoot desktop configurations and policy related issues that may impact the correct operation of Bromium products.


Their ideal candidate will have a passion for customer satisfaction and excellent time management, organizational and communication skills.  You’ll work well within a team but are also able to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.


Job Responsibilities: 

  • Responsible for customer-facing support of POC and existing customers

  • Serve as a Bromium expert educating customers on best practices

  • Deliver ad hoc training to customers as needed

  • Identify and champion product enhancement requests and product support issues

  • Pro-actively identify and fix gaps in process and procedure relating to support team duties


Job Requirements: 

  • Fluent in German and English languages, both spoken and written word

  • Proven experience in Technical or Customer Support roles

  • Prior experience troubleshooting and maintaining Windows Operating systems

  • Knowledge of networking, network security and/or virtualization technology

  • Understanding of endpoint security products

  • Comfortable when handling customer escalations

  • Prior experience managing relationships with senior customer/vendor contacts 


The following skills and attributes are a plus: 

  • Bachelor’s degree in Computer Science/Engineering or related technical degree or equivalent

  • Knowledge with enterprise endpoint management tools (SCCM)

  • Familiar with Microsoft System internals suite

  • Familiar with browser and network troubleshooting tools (Wireshark, Fiddler)  


Company Overview:

Bromium protects your brand, data and people using virtualization-based security. We convert an enterprise’s largest liability - endpoints and servers -into its best defense. By combining their patented hardware-enforced containerization to deliver application isolation and control, with a distributed Sensor Network to protect across all major threat vectors and attack types, we stop malware in its tracks. Unlike traditional security technologies, Bromium automatically isolates threats and adapts to new attacks using behavioral analysis and instantly shares threat intelligence to eliminate the impact of malware. Bromium offers defense-grade security and counts a rapidly growing set of Fortune 500 companies and government agencies as customers.

Industry:  IT
Salary and Benefits:  £45,000 to £60,000
Job Ref:  1053
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